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Returns & Exchange Policy – TDK Solutions Ltd

Effective for orders placed and delivered within Kenya.

We accept returns and exchanges for both defective and non-defective products, subject to the conditions outlined below.

  • Defective Products: Items found to have a manufacturing fault.
  • Non-Defective Products: Items incorrectly shipped, wrong model delivered, or ordered in error.

All returns and exchanges must be pre-approved and processed by TDK Solutions Ltd’s standard Return Policy.

Eligibility for Return

Products must meet the following conditions:

  • Be new, unused, and in original, unopened, and undamaged packaging.
  • Include all original accessories, manuals, and any promotional items received.
  • Free from any signs of use, modification, or damage.

Return Window:

  • Returns must be requested within 14 calendar days from the date of delivery.

Approval Required:

  • Contact TDK Solutions Ltd before returning any product to obtain a Return Product Number (RPN).
  • Returns without an RPN will be rejected or subject to additional fees.

Return Methods & Fees

Return Options:

  • Return to the store
  • Return by mail
  • Return at a designated drop-off location

Return Shipping:

  • Customers are responsible for the cost of return shipping.
  • No prepaid return label is provided unless otherwise arranged.

Restocking Fee:

  • A 50% restocking fee applies to non-defective returns or if returned products fail to meet return conditions.

Oversized Products

For returns of cabinets, racks, or other oversized items:

  • Contact TDK Solutions Ltd to arrange pickup by an approved carrier.
  • Only products certified as undamaged by the carrier will be accepted.
  • Damaged oversized returns will incur a 50% restocking fee based on the original purchase price.

Refund Processing Time:

  • Refunds will be processed within 7 business days after the product is received, inspected, and approved.

Refunds are issued via the original payment method unless otherwise agreed in writing.

Important Notes

  • TDK Solutions Ltd reserves the right to inspect and verify all returns before issuing any refund or exchange.
  • Items not meeting these conditions may be refused, returned at the customer’s expense, or charged additional handling fees.